Dear Valued Customers and Partners,

Ice Cream Equipment Specialists (ICES) is no longer the authorized master distributor for Emerymark equipment in the U.S. Read below for what this means for our customers.

Over the past seven years, it has been our privilege to represent the Emerymark brand and support your equipment needs. We are proud of the relationships we’ve built with our customers and remain grateful for your trust and partnership. We also extend our best wishes to the Aparicio family and the Emerymark team as they move in a new direction. ICES remains committed to our customers and providing high-quality equipment, education, and service.

Warranty and Support Information

We want to be transparent about how this transition affects warranty and technical support:

• Machine Warranty Claims: ICES is no longer the authorized distributor, so we cannot process factory warranty claims for Emerymark equipment. For warranty-related support, we recommend contacting Emerymark SVA in Guadalajara directly.
  
• Parts Under Warranty: If a part is under warranty and in stock, the part will be free of charge under the original terms. Shipping is not included as per the warranty terms.
  
• Virtual Support: ICES will continue to offer virtual technical assistance to our customers to help troubleshoot machine issues and can refer you to qualified technicians for your service needs.
  
• Purchasing Parts: ICES continues to sell replacement and wearable parts for your equipment. Due to the change in distributor status, the cost of parts will likely increase.

Looking Ahead

If you're searching for reliable, high-quality ice cream equipment, we invite you to explore our new lineup of exceptional machines at www.ices.cool.

Thank you for your continued support and understanding during this time of transition. We're here to help and look forward to serving you in new and exciting ways. Feel free to contact ICES directly at: sales@ices.cool  or 775-283-8274.

Warm regards,
The ICES Team